mark supert
An experienced designer still figuring things out
last seen at Airbnb
Finance analyst turned designer, I build consumer marketplaces, platform tools, and more.
Over the past ten years, I've empowered teams to deliver scalable products through collaborative partnerships, intentional rigor, and creative problem-solving. I value adaptation, perserverance, and openness while finding the right balance between analysis and intuition.
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/ WORK, WORK, WORK, WORK, WORK
My work focuses on building from 0 to 1 in diverse environments across early stage startups, consulting, and Big Tech.
Airbnb
Lead experience designer
Airbnb for Real Estate, Airbnb for Work, Long Term Stays
Urbandoor
Product design lead
Design systems, Platform tools, Consumer marketplace
IA Collaborative
Senior interaction designer
FedEx Innovation, Allstate Insurance, Discover Financial
Salesforce
Product designer
Salesforce Analytics
/ SELECTED WORK
These projects focus on the launch of Airbnb-friendly Apartments, a new product category for Airbnb. From building the platform tools to launching and refining the consumer marketplace, the challenges we faced were complex and nuanced.
REQUEST DETAILS
Airbnb for Real Estate: PLATFORM TOOLS
Airbnb for Real Estate: CONSUMER MARKETPLACE
My thoughts on AI...
Make the invisible, visible
Edge cases. Emerging patterns & interactions. Latent user needs. We can do better to identify and anticipate what we don't yet know exists.
Challenge our bias
We seek to confirm what we know - asking questions to get the answer we think we want to hear. Let's enhance our approach to problem-solving through a more sophisticated lens. 
Honor the past
Intuition. Taste. Shared experiences. These are worth their weight beyond what any metric can measure. Let's leverage technology to elevate, integrate, and complement our personal touch. 
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